FAQ's

- Find the answers to your questions here!

No, these signs are a rental.

Your lawn sign can be enjoyed in rain, snow or sunshine. If hazardous conditions are in the forecast, we reserve the right to cancel the booking, provide an alternate date, or offer a credit that doesn’t expire to use at a different time.
Tuesday to Friday our signs are a 24 hour rental unless an extra day is added. Weekend rentals are set up anytime after 7:30pm on the Friday before and stay up for 48 hours. Weekend signs come down anytime between Sunday night after 8pm and Monday morning after 9am.
We are happy to leave signs for the duration of your event. Each additional day is $55
All our set ups are done the evening before your event date and Sunday is our day off so therefore we cannot do any setups if your date falls on a Monday. The alternative would be too book a weekend sign and add an extra day. You would get to enjoy it all weekend long plus the Monday. We would be back on the Tuesday to dismantle.
We do all the set ups and take downs. We do not allow our clients to pick up and self up yourself.
To prevent damages or injury PLEASE PLEASE DO NOT move any of the signs, including our marketing sign. If you move any of our signs without consent you will be invoiced for any damages to the sign.
We handle everything! We put your set together based on your details provided. We will deliver, setup, and remove your lawn sign. All you need to do is enjoy the surprise. We strongly encourage taking lots of pictures and tagging Fairy Yard Mothers on Faceook and Instagram.
We are very sorry to disappoint you, but we do not take orders outside of our service area.
Once we receive your request one of your fairy’s will get back to you within a timely manner to let you know if the date you’ve requested is available or not.
Our normal procedure is to install the signs the evening before your event date and remove them the evening of your event date. These times vary depending on our route for the night. If you are renting for more than one day, we will pick up the signs the evening of the last day of your rental. All weekend rentals are picked up anytime between Sunday night after 8pm or Monday morning after 9am. Please read terms & conditions for more information.
We accept E-mail money transfer and Cash. If you are paying by cash, payment needs to be dropped off at time of booking in order to secure your date.
No, your date cannot be held until both your order details are received and payment is made in full.
You may cancel up to 2 weeks prior to your booked event date for a full refund. NO REFUND will be provided within 2 weeks of your event. In the event we have to cancel due to inclement of weather, including high winds or lightning, we will either reschedule your set up or offer you a credit.
We do our very best to incorporate all your colours likes and interests from your order details, however we cannot guarantee it all available.
For a full Happy Birthday greeting with age we require 16 feet long by 4 feet wide of lawn space. In the event you don’t have this space available, we can work with smaller properties. Please inquire with your Fairy Yard Mothers for alternative options.
Typically yes our signs are only installed in grass however, we can place them on a hard flat surface with our bases.